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Privacy Policy

Introduction

Protecting your privacy is a main priority to SuperMagnetMan and SM Magnetics.  We are committed to keeping every customer’s information confidential and ensure them that we understand the importance of protecting personal information while providing excellent service.

This policy will provide an overview of the types of information that we may collect:

  1. On our SuperMagnetMan website during the ordering process
  2. On our SuperMagnetMan website when requesting a quote
  3. On our SM Magnetics website when requesting a quote
  4. In emails or texts between you and our staff

By accessing or using this website, you agree to this privacy policy.  We may change this policy at any time, so please check for updates.  Continued use of our website after an update to the Privacy Policy is deemed as an acceptance of our most current policy. 

Minors Under the Age of 13

While we are not able to identify the age of an individual utilizing our site, we do not knowingly collect personal information from minors under 13 years of age. If an individual is under 13, we request that you do not provide any information on our website, or on or through any of the features of the site.  We also require no minors to set up an account, make any purchases, or leave comments on or about this site which may provide any information about yourself, including name, address, telephone number, email address, or any other personal information.   If we learn that we have collected or received personal information about a minor under the age of 13 without verification or parental consent, we will immediately delete all information.

What Information Do We Collect?

We collect several types of information from and about users and customers of our website.  This includes:

Personal Information

  • Information that personally identifies you, including name, postal address, email address or telephone number.
  • Information from any correspondence with us, including online chats, online surveys, emails, requests for quotes, or electronic inquiries.
  • Information provided during the ordering process or when setting up an account

Other Information

  • When browsing our website we can identify the type of computer and operating system you are using, the browsing device, and the pages you have visited.
  • Like most websites, SuperMagnetMan and SM Magnetics use cookie technology. This does not reveal your personal information but is only used to track the the parts of our website that are most popular and frequently visited by our customers, the time spent on specific pages, and to study the traffic patterns associated with customer visits.
  • Information automatically collected include usage details, IP addresses and tracking technologies to identify repeat and return customers.

Why We Collect Information

SuperMagnetMan and SM Magnetics collect personal information for the purposes of:

  • Processing and shipping orders to the correct contact and address
  • Recognizing our repeat and loyal customers
  • Notifying and communicating with our registered customers
  • Making the ordering process easier for our registered customers
  • Communicating easier and quicker for customers requiring information
  • Notifying our customers of any changes with SuperMagnetMan or SM Magnetics

How Do We Use Your Information?

We use your information with privacy and confidentiality as our main concern. When we acquire your information we do not sell, lease or rent your information to any third-party, and we are committed to utilizing your information for the professional purposes as outlined in this Privacy Policy.  Below are the ways we utilize customer information:

  • To process and fulfill orders
  • To present our website and its content to each visitor and customer
  • To provide you with technical information, products or updates
  • To notify you about changes to our website, company, products, or other noteworthy information
  • To allow you to easily access our website and company information
  • To gather statistical data that allows us to provide the best product mix and website experience possible for our customers and visitors.
  • To gather data on popular searches and products
  • To allow our customers to view their historical purchase records 

Disclosure of Your Personal Information

If legally required, SuperMagnetMan or SM Magnetics may need to disclose your information.  Or, if necessary in the best interest of public safety and concern.  We may also disclose personal information that is provided as follows:

  • To our service or manufacturing partners in support of your business
  • To a buyer or successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our business assets.
  • To comply with any court order, law or legal process, including to respond to any government or regulatory agency
  • To enforce billing or collection requirements
  • To protect the rights, property or safety of SuperMagnetMan, SM Magnetics, our customers, our suppliers, our contractors, or others who may be adversely harmed.

Control of Your Personal Information

We have implemented mechanisms that allow our customers and visitors to take control of their personal information.  Here are some of the ways to control your information with SuperMagnetMan and SM Magnetics

Tracking Technologies

SuperMagnetMan and SM Magnetics use cookies to better understand who our customers are, which products are most popular, and improve our website. You may set your browser to disable your cookies, however some functionality or ability to view our website may become unavailable.

Promotional Offers & News

You may opt-out of promotional emails with discounts and specials, news about our company, or updates in the industry by clicking the unsubscribe button or adjusting the settings in your account to state that you do not want promotional and news emails. Order confirmation and shipping emails will still be sent even if a customer chooses to opt-out of promotional and news emails.

How We Protect Your Personal Information

It is the policy of SuperMagnetMan and SM Magnetics never to sell, rent, or lease our customer to list any third party company for marketing purposes.  If required by law to reveal customer information, we will comply with the government agency accordingly.

The customer information we collect is held on secure servers by the company managing our website and orders.  We utilize the family of Shopify companies to run, manage and process orders on our online store, and adhere to the Shopify Privacy Policy.  This policy can be found at https://www.shopify.com/legal/privacy

We will take precautions internally to ensure your data is protected, and we recommend that our customers periodically review their account for the accuracy of their information, and to change passwords often.  Passwords should use a combination of letters, numbers and special characters.

In order to protect our customers from credit card hacking, we do not keep credit card information on our internal computers or in writing at our location. All credit card transactions are processed by Shopify Payments and protected by Shopify Payments.  For an overview of how data is collected and processed by Shopify Payments, visit the Shopify Privacy Policy at https://www.shopify.com/legal/privacy

Privacy and confidentiality is a joint effort, and our customers need to play their part.  We offer our customers the following suggestions and direction:

  • Protect your password. Never disclose it to another person
  • Change your password often
  • Use caution when browsing any website. Transmission over the internet is not completely secure, so use caution and best practices when visiting websites
  • Keep your data updated and periodically check with credit agencies to determine if your personal data has been compromised
  • Periodically check your registered account with SuperMagnetMan or SM Magnetics to ensure the information is correct and up-to-date.We encourage our customers to check other websites where they have a registered account.

Accessing and Updating Your Information

Our customers can, and should, log onto their registered accounts to update and correct any incorrect information, delete their account, and manage their subscription.  If you have any problems accessing or updating your account, send an email to sales@supermagnetman.com 

Changes to Our Privacy Policy

We may update our privacy policy at any time.  If we make a significant change that will change how we handle our customers’ personal information and data, we will notify those registered in our system to let them know.  For this reason, it is the responsibility of our registered customers to keep their information current.  For customers not registered in our database, we will put a notice on our website.

Company Commitment to Privacy

Every employee at SuperMagnetMan and SM Magnetics understands the importance of privacy, confidentiality, and protecting every customer’s information. This policy is presented to every employee. 

If our website contains any links to any website outside of one owned by SuperMagnetMan or SM Magnetics, we are not responsible for their privacy practices and would encourage you to learn about their privacy practices before disclosing your personal information to them.

General Data Protection Regulation (GDPR)

The GDPR is an EU Regulation to improve the protection of the of the personal data of EU citizens and increase the obligation of organizations and companies that collect or process personal data.  SuperMagnetMan and SM Magnetics will process orders for EU customers through its websites, however the data is securely stored on the servers with Shopify.

The Privacy Policy of SuperMagnetMan and SM Magnetics applies only to our relationship with SuperMagnetMan or SM Magnetics.  It does not apply to the interactions that you have with any other individual, entity, or other group through Harvard’s website.  The protection of your personal data when you interact with a company that has a link to the SuperMagnetMan or SM Magnetics website, or is a link to a website from the SuperMagnetMan or SM Magnetics website, is governed solely by the agreements and policies that exist at those companies through their Privacy Policies.

Links to Other Websites

SuperMagnetMan or SM Magnetics may provide links to other websites.  We are not responsible for the Privacy Policies, practices or content of these websites.  We encourage any customer or visitor to a linked site from SuperMagnetMan or SM Magnetics to review the Privacy Policy of any site they may visit.  

Limitation of Liability

SuperMagnetMan and SM Magnetics exercise reasonable efforts to safeguard the security and confidentiality of your personal data; however, transmissions protected by industry standard technology and administered by humans cannot be guaranteed to be secure.  SuperMagnetMan and SM Magnetics will not be liable for unauthorized disclosure of personal data that occurs through no fault of SuperMagnetMan or SM Magnetics, including by not limited to, errors in transmission, access to your account by anyone who uses your user ID and password, your failure to comply with security obligation, and the unauthorized acts of SuperMagnetMan or SM Magnetics employees.

Choice

If at any time SuperMagnetMan or SM Magnetics wishes to disclose or use your personal data in a way, or for a purpose other than as described in the Privacy Policy, SuperMagnetMan or SM Magnetics will give you the opportunity to opt-out whether your personal data may be disclosed to a third-party or may be used for a purpose other than the purposes that are set forth in the Privacy Policy.  If our policy changes and you do not wish to have your personal data exchanged, please contact sales@supermagnetman.com

Changes to the Privacy Policy

SuperMagnetMan or SM Magnetics may update this Privacy Policy in order to reflect changes in it practices.  Whenever such changes are made, SuperMagnetMan and SM Magnetics will post an updated Privacy Policy on its website and may email registered users. If we make material changes we will notify registered customers by email or a notice on our website.  We encourage registered users to periodically review their contact information and the Privacy Policy for any changes.  All changes to our Privacy Policy will become effective when posted.  All registered users have the right to terminate their account at any time.

Contacting Us

Inquires can be made by emailing us at sales@supermagnetman.com 

 

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