Terms and Conditions of Sale or Quote
All orders placed online will ship within 1 business day of the date the order was placed unless specific circumstances restrict shipment. This may include weather delays, strikes, or other reasons beyond the control of SuperMagnetMan. If the parts ordered are listed as “On Back Order”, the parts will ship within 1-2 business days after being checked in. Please contact us at firstname.lastname@example.org if you'd like to receive notification when a part is back in stock. “Prices may change at any time due to market conditions”. Please contact email@example.com with any questions in regards to pricing.
All custom-made magnets or assemblies ordered by domestic customers will ship from our warehouse, unless otherwise requested to be shipped directly from our oversees factory. We will provide an estimated delivery date on quotes. SuperMagnetMan will do its best to make sure custom parts ship in the time-frame quoted, but cannot guarantee an exact delivery date.
Quotations for custom magnets, component parts, tooling, dies, or assemblies are valid for 30 days only. If the customer’s requirements or designs change, SuperMagnetMan will provide an updated quote that may include adjusted costs due to the new requirements or designs. All quotes should be provided to our customers in writing by SuperMagnetMan.
SuperMagnetMan will commence production on custom orders after receipt of a Purchase Order or Prepayment. Purchase Orders should contain all details as outlined in the SuperMagnetMan Quote and customer instruction, which include the correct delivery and accounts payable address, the payment terms, and any special instructions necessary.
Magnets, component parts, tooling, dies and assemblies made to a specific customer design are not returnable, however; if SuperMagnetMan Management believes that any of these parts are able to be sold through another channel, a return may be possible. The decision to accept a return will remain the sole discretion of the SuperMagnetMan Management.
Any claim must be made within 30 days of receipt of shipment by the customer. Returns may only be approved by SuperMagnetMan per the Return & Voided PO policy listed in this section.
SuperMagnetMan is able to provide Net 30 terms to customers that request terms. Credit references may be required to establish credit terms. SuperMagnetMan reserves the right to change a customer’s payment terms based upon payment history or market requirements. All payment terms should be outlined by Sales on the initial quote. Changes in payment terms will be reviewed and approved by SuperMagnetMan Management.
IP and Patent Indemnity
SuperMagnetMan will not be liable for infringement of any patent or intellectual property, and will be indemnified by customer. However, SuperMagnetMan will use every effort to protect and maintain confidentiality and privacy of each customer’s design, application and information.