Our main office and warehouse are located 20 miles South of Birmingham, AL. We currently do not have any retail stores nor do we accept walk-in customers at this time. If you have any question please contact us.

We do not have any local distributors of our magnets. All sales happen through our website. Shop Now

The process to create an account is fast and simple. The only thing we ask for is Name, email address and you create your password. Please click the link to create an account. We will send you updates and it allows you to track old orders for reorder. However, you do not have to have any account to place an order.

No. The only envelopes we ship with are bubble insulated envelopes to provide a layer of protection for the parts enclosed.  Additionally, all magnets must be shipped in a protective packaging in order to comply with United States Department of Transportation, UPS, and FedEx regulations for shipping magnetic materials.

It depends on your location and shipping method of choice. We offer three methods: FedEx Express 3-5 days, FedEx 2Day, and FedEx Standard Overnight. Overseas deliveries can take anywhere from 7-14 days. Delivery details will be provided in your confirmation email.

We use FedEx for all domestic shipments and DHL for International shipments. You’ll be asked to select a delivery method during checkout.

The very last step before submitting your order you will be given all the shipping options with estimated shipping cost. Your order will not be submitted until you select one of these shipping methods.

If you'd like pay for your shipping charges using your account, please include the account number under the "Special Instructions" box in your shopping cart. We do not have a payment option at the checkout to pay shipping fees with an account number, so we will refund the shipping charges you select once we process your shipment and the account number entered into the instructions box is validated. 

Yes, we offer volume pricing. Depending on the quantity you are considering we will need to provide a price quote. If you will please contact our Sales Department we will take care of your request in a timely manner.

Yes, we accept Purchase Orders. If you could direct your order to our sales department they will be happy to assist you. Please note we do require a $250 minimum on these purchase orders to process.

Once you have completed the ordering process. You will receive a email from SuperMagnetMan confirming your order. If you do not receive this email it is safe to say something might have gone wrong or the order may not have been completed. If you need more assistance, please contact us. 

Unfortunately, we cannot make any changes to the order once it has been placed. However, we can take both of your orders and combine the shipping cost and refund the additional shipping when necessary.  In order for this to take place you will need to place a brand new order for the "new parts" you wish to add or if you are "removing parts" you will need to notify us via phone by 3:00pm CST prior to shipping this order out. Once the order ships we are no longer able to combine shipping cost. It will be treated as two separate orders. If you have any specific questions please contact our shipping department.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. To cancel your order, please call us at 205-621-8841, or send us an email at orders@supermagnetman.com. Please note, most orders that are placed before 3pm CST will go out the same day. If your order has already been shipped, your order will no longer be eligible for cancellation. 

To request a return, please call us at 205-621-8841, or send us an email at orders@supermagnetman.com. We will then provide you with an RMA number so that you can properly reference your package. All returns must be requested within 60 days of delivery of the order.

Our refund process can begin once we receive your returned packaged referencing the assigned RMA number. Upon evaluation of the returned order, as long as all parts are found in good condition, you should receive an email within 1-2 days notifying you that your refund has been issued. It usually takes 3-5 business days to see the refund added back to either your credit card or Paypal account.