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FAQ Answers

About SuperMagnetMan:

  1. Where are you located?

Our main office and warehouse are located 20 miles South of Birmingham, AL. We currently do not have any retail stores nor do we accept walk-in customers at this time. If you have any question please contact us.

  1. Do you have a local distributor near me?

We do not have any local distributors of our magnets. All sales happen through our website. Shop Now

  1. Do you have a printed catalog?

No. We currently do not have a printed catalog but we offer a great selection of information on our sister company website. More Info

  1. How can I set up an account with SuperMagnetMan?

The process to create an account is fast and simple. The only thing we ask for is Name, email address and you create your password. Please click the link to create an account. We will send you updates and it allows you to track old orders for reorder.

  1. Do I have to set up an account to place a order?

No. You can place a order as a guest no problems. The account simply helps you for reorder and allows you to receive marketing updates, coupons, and exclusive offers in the future.

  1. Are neodymium magnet prices effected by the recent changes in tariffs?

No. The neodymium prices are not affected by the tariffs.

Ordering:

  1. How do I know my order has been received?

Once you have completed the ordering process. You will receive a email from SuperMagnetMan confirming your order. If you do not receive this email it is safe to say something might have gone wrong or the order may not have been completed. If you need more assistance please contact us. 

  1. How can I add to my order once it has been placed?

Unfortunately, we cannot make any changes to the order once it has been placed. However, we can take both of your orders and combine the shipping cost and refund the additional shipping when necessary.  In order for this to take place you will need to place a brand new order for the "new parts" you wish to add or if you are "removing parts" you will need to notify us via phone by 3:00pm CST prior to shipping this order out. Once the order ships we are no longer able to combine shipping cost. It will be treated as two separate orders. If you have any specific questions please contact our shipping department.

  1. Do you accept Purchase Orders?

Yes, we accept Purchase Orders. If you could direct your order to our sales department they will be happy to assist you.

  1. Is quantity displayed in the product image what I will receive?

Not necessarily. We have group images and that is not the quantity you will receive. The order quantity is typically located in the description if it going to be sold in sets rather than per piece. Otherwise the product is per piece. If you have any questions about a particular part please contact us.

  1. Do you do quantity discount pricing for higher quantities?

Yes, we offer discount pricing. Depending on the quantity you are considering we will need to provide a price quote. If you will please contact our Sales Department we will take care of your request in a timely manner.

     6. How can I cancel my order? 

To cancel your order, please call us at 205-621-8841, or send us an email at orders@supermagnetman.com. Please note, most orders that are placed before 3pm CST will go out the same day. If your order has already been shipped, your order will no longer be eligible for cancellation. 

     7. How do I go about returning my order for a refund or exchange?

To request a return, please call us at 205-621-8841, or send us an email at orders@supermagnetman.com. We will then provide you with an RMA number so that you can properly reference your package. Once your package arrives back at our location we will issue a refund or exchange as needed. 

     8. When can I expect to receive my refund after returning order? 

Our refund process can begin once we receive your returned packaged referencing the assigned RMA number. Upon evaluation of the returned order, as long as all parts are found in good condition, you should receive an email within 1-2 days notifying you that your refund has been issued. It usually takes 3-5 business days to see the refund added back to either your credit card or Paypal account.

Shipping:

  1. Can a package be shipped in a standard envelope?

No. The only envelopes we ship with are bubble insulated envelopes to provide a layer of protection for the parts enclosed.  Additionally, all magnets must be shipped in a protective packaging in order to comply with United States Department of Transportation, UPS, and FedEx regulations for shipping magnetic materials.

  1. What is UPS SurePost?

This is a UPS shipment that is delivered by UPS to the local post office of the destination city where It is then transferred to USPS for final delivery by the postal service. This method is most beneficial to residential customers by eliminating surcharges, but usually adds a day in transit to accommodate the transfer from UPS to USPS. A USPS tracking number is provided on the UPS tracking page for the designated package.

  1. How can I tell what my shipping cost will be when placing my order? 

The very last step before submitting your order you will be given all the shipping options with estimated shipping cost. Your order will not be submitted until you select one of these shipping methods.

  1. What does it mean when my tracking says "Delivered" but it was not delivered to my location?

This occurs with customers who select UPS SurePost as their shipping method. Because UPS delivers the package to the post office, the UPS tracking will say “Delivered”. However, in the details of the tracking, the information will have a notification that the package has switched to USPS. At that point the USPS tracking number found on the tracking page can be used on USPS.com to track the final delivery. Normally, when this issue is a concern, the package delivers within a day or two.

     5. How do I use my UPS shipping account ship my order?

If you'd like pay for your UPS shipping charges using a UPS account, please include the account number under the "Special Instructions" box in your shopping cart. We do not have a payment option at the checkout to pay shipping fees with an account number, so we will refund the shipping charges you select once we process your shipment and the account number entered into the instructions box is validated. 

 

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